Terms of Service
These terms explain how ITCare LB tickets, plans, orders, and support work are handled.
Last updated: June 2026
1. Scope of support
ITCare LB provides practical support for computers, printers, scanners, Wi‑Fi, network issues, backups, shared files, and basic office IT maintenance.
2. Tickets
Tickets are used to report technical issues. Customers can check status using the ticket number and the phone or email used when submitting the request.
3. Monthly plans
Monthly plan requests are submitted as orders. A plan becomes active only after review, payment confirmation, and approval by ITCare LB.
4. Pricing and availability
Pricing may depend on location, urgency, hardware, number of devices, and issue complexity. Extra visits may be quoted separately.
5. Limitations
Advanced server work, complex cybersecurity, physical data recovery, or deep electronics repair may require an external specialist.
6. Contact
For questions, contact support@itcarelb.com.